Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. 

Our policy covers

• Why we value your privacy
• How we collect information
• What information we hold
• Where we store your information
• What we use your information for
• Who is responsible for your information at our company
• Who has access to information about you
• The steps we take to keep your information private
• How to complain
• Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we are committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We will never use your personal information for any reason other than why you gave it, and we will never give anyone access to it unless we are forced to by law.

How we collect information

• We ask for contact information (including your name, email address, and phone number) on our website so that we can reply to your enquiry.
• We ask for your email address when you sign up for one of our newsletters.
• We ask for your contact information when you contract our electrical services.

What information we store

When you contact us by email or through our website, we store your name, email and phone number – if you have given them to us.

If you sign up for a newsletter, we store your email address.

When you book us for a job, we store your name, email address, phone number, and your address.

If you contract us for electrical works, we store your name and keep records of the invoices we send you and the payments you make. All payments are processed by [company] and we never have access to your credit card information.

Where we store your information

• If you sign up for our newsletter, we store your email address in [NAME] which is the marketing platform we prefer.
• When you contract us for electrical works your information is stored in [NAME] which is our Contact Management System. 
• Once jobs are complete and paid, we store your information in [NAME] our accounts software.

How we use your information

We occasionally use your contact information to send you details of our services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

We might also email or text you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who is responsible for your information at our company

[Name], our [Role], is responsible for the security of your information. You can contact them by email at [Email address] or by phone on [Phone] if you have concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you have provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in [Company], an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after [Number] minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact [Name] by email at [Email address] or by phone on [Phone]. If you’re the letter writing type, send your envelope to [Company]. [Address], [Postal code], [Country].

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.